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LiveAgent’s ticketing system is a vital part of help desk management software. It gathers customer messages and turns them into help desk tickets Sopra a universal inbox supported by advanced features.

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Our software speaks your language. Select the language you want and adapt LiveAgent to your preference. LiveAgent currently supports 43 languages, and we constantly work on adding new languages on a regular basis.

If you’d like to get a custom pricing plan, you can reach out to Gorgias’s team. Before committing to a paid version, you can try Gorgias by signing up for a free trial. Alternative software options

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While nobody likes to think that something might go wrong, it’s important to keep in mind that having support readily more info available is crucial if you want everything to run smoothly.

Not taking full advantage of the trial period – If the provider you decide to go with offers a trial period, use it to the max. Try everything you can, study the read more software, make mistakes and learn from them.

Help desk software typically catches all your incoming communication from customers and transforms it into tickets for easier management.

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Intuitive user interface – Even the most robust and feature-rich customer help desk software will not do you any good if it’s difficult to use. An intuitive user interface is the bread-and-butter of smooth contact center operations.

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In case the first customer service rep can’t solve the problem at hand, the ticket can be escalated to another representative, department, or level that is better equipped to handle more complex issues. This process is referred to as an escalation path.

No matter how amazing the software you use is, there are always some hiccups and limitations along the way. Take your time to study the capabilities of the software you’re considering getting and decide which features you can and can’t dal vivo without.